In short, they have a pathetic customer service. And I went through the tedious effort to find an apt phrase matching every letter in the name just to show my extreme disappointment!
Back in 2008, I had once visited the South Extension store in Delhi to shop for my wedding jewelery. I think it was a weekend and the shop was very very crowded. We were told that someone would attend us soon and were kept waiting for almost 25 min. No one bothered to even offer us a seat. I understand that the shop was crowded, but being a weekend in the pre-wedding season, they should have arranged for staff accordingly. Absolutely disgusted, we came out of the store and pledged to never go back again.
Unfortunately, I broke that promise and went to one of their stores in Gariahat, Kolkata today. This time something was different, the shop was empty! But what had not changed was the poor customer service and the lazy and disinterested staff. The guy who attended us simply took out the tray and kept himself busy with the phone. When asked about the price range, he acted as if he was being asked to do something beyond his job.
On our way out, I stopped to see some other stuff. The staff right at the next table, a gang of TV addicted ladies discussing the upcoming episode of 'Balika Vadhu' did not even move! I guess they would get up and attend the customers only during the 'Break' in their intellectual discussion.
I am very disappointed with the brand and will definitely never go there again!
Back in 2008, I had once visited the South Extension store in Delhi to shop for my wedding jewelery. I think it was a weekend and the shop was very very crowded. We were told that someone would attend us soon and were kept waiting for almost 25 min. No one bothered to even offer us a seat. I understand that the shop was crowded, but being a weekend in the pre-wedding season, they should have arranged for staff accordingly. Absolutely disgusted, we came out of the store and pledged to never go back again.
Unfortunately, I broke that promise and went to one of their stores in Gariahat, Kolkata today. This time something was different, the shop was empty! But what had not changed was the poor customer service and the lazy and disinterested staff. The guy who attended us simply took out the tray and kept himself busy with the phone. When asked about the price range, he acted as if he was being asked to do something beyond his job.
On our way out, I stopped to see some other stuff. The staff right at the next table, a gang of TV addicted ladies discussing the upcoming episode of 'Balika Vadhu' did not even move! I guess they would get up and attend the customers only during the 'Break' in their intellectual discussion.
I am very disappointed with the brand and will definitely never go there again!
